I *hate* CenturyLink
Feb. 13th, 2014 02:29 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
mmegaeraThey're a horrible bandwidth provider (as opposed to ISP). This is what my ISP said when I complained about the intermittent slowdowns (I've recorded them as low as .2 download speed when it's supposed to be 1.25):
"I contacted Centuylink again and after speaking with them I believe I've found the root of your issue. It looks like they replaced the DSLAM you were connected to with a fiber node, and routed you to a more distant DSLAM. This is something they do when building out their fiber network and does have a negative impact on DSL customers.
Unfortunately, this is not something that can be resolved. This is a business
decision Centuylink made to focus on their fiber network. When they do this we have no way to resolve the issues caused by it, as they own the physical lines."
And when I said this means I'm no longer getting what I'm paying for, they replied with this:
"This is something Centurylink has complete rights to do unfortunately, as they do fully own the lines. You are correct that your two choices are to use the service as is, or to move to a different type of service such as Comcast or Centurylink fiber. Centurylink does this to push people off of third party ISPs such as ourselves and force them into their fiber services."
I do NOT want to go through the hassle of switching ISPs, and even if I did the only choices I have are CenturyLink itself and Comcast (the local cable provider, which sucks eggs as well (I have TV through them, but only because I have no other choice), as well as being a lot more expensive), so there's no one to move to (Frontier doesn't cover my area, and when I go to those websites that take your address and tell you where you can get internet from, I get two lousy choices, Comcast and CenturyLink).
So I'm stuck paying for service I'm not getting because There Are No Alternatives.
I'm screwed, basically.
I'd be "angry as hell and not going to take it anymore" too, like the guy in the old movie Network, if it would do me the least particle of good.
"I contacted Centuylink again and after speaking with them I believe I've found the root of your issue. It looks like they replaced the DSLAM you were connected to with a fiber node, and routed you to a more distant DSLAM. This is something they do when building out their fiber network and does have a negative impact on DSL customers.
Unfortunately, this is not something that can be resolved. This is a business
decision Centuylink made to focus on their fiber network. When they do this we have no way to resolve the issues caused by it, as they own the physical lines."
And when I said this means I'm no longer getting what I'm paying for, they replied with this:
"This is something Centurylink has complete rights to do unfortunately, as they do fully own the lines. You are correct that your two choices are to use the service as is, or to move to a different type of service such as Comcast or Centurylink fiber. Centurylink does this to push people off of third party ISPs such as ourselves and force them into their fiber services."
I do NOT want to go through the hassle of switching ISPs, and even if I did the only choices I have are CenturyLink itself and Comcast (the local cable provider, which sucks eggs as well (I have TV through them, but only because I have no other choice), as well as being a lot more expensive), so there's no one to move to (Frontier doesn't cover my area, and when I go to those websites that take your address and tell you where you can get internet from, I get two lousy choices, Comcast and CenturyLink).
So I'm stuck paying for service I'm not getting because There Are No Alternatives.
I'm screwed, basically.
I'd be "angry as hell and not going to take it anymore" too, like the guy in the old movie Network, if it would do me the least particle of good.
