my faith in government has been renewed

[mmegaera]

At least this time [g].

I just got off the phone with a very polite, very young-sounding woman named Raveen from the Washington State Health Care Exchange, who not only figured out how to jimmy the online application form into taking my name correctly, but also helped me get the rest of the paperwork figured out (for which I am grateful -- my income is erratic at best, and figuring out what figure to use was, interesting, yeah, that's the word). She also gave me her direct line phone number in case I have more questions in the future, so I don't have to keep trying (and trying, and trying) to get through on the main line.

Anyway, it looks like I'm going to be saving substantially on my health insurance coverage starting in January. I just sent an effusive thank you email to my state representative's office.

Whew!!!

Comments

[threeringedmoon]

I am impressed by her giving you her direct number. That's service!

[mmegaera]

It is. And she spent the better part of an hour on the phone with me hashing everything (mostly my income) out. And she filled out the forms for me [g], not that I needed that part.

[nishatalitha]

That's fantastic. What an excellent result and excellent service on Raveen's part. Am also impressed by the fact that she gave you her DDI—although from the rest of your description that sounds par for the course for that particular woman.

[mmegaera]

I suspect that I would have gotten excellent service if only I could have gotten through on the main phone line. It was the mechanics of the thing made it feel like they didn't want to deal with me. But, yes, I was very impressed with Raveen, and grateful to have the direct number.