am I being unreasonable?
Jul. 14th, 2012 04:28 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
mmegaeraTo expect that when something goes wrong with my cell phone minutes (I'm on a cheap $15 automatically charged to my credit card every month gives me 200 minutes and 30 days burner cell phone, because $50 a month is too much to pay for a cell phone I use maybe an hour a month) and I have to call Net10 to actually get the minutes I paid for because every six months or so there's a glitch and they have to be downloaded manually, I should be able to use my cell phone to call and get this straightened out?
This time when it happened, apparently the rules have changed because they now say I have to call from another line to get my minutes (and my days -- I can't get one without the other or I would, because I've got almost 2500 minutes on my phone right now, but if I don't get the monthly minutes I don't get the days). This pretty much enrages me. Yes. I have a land line. But what if this was my only phone, like cell phones are for a lot of people? Would I have to go try to find a pay phone or something, or borrow someone else's phone? At this stage of the game it's the principle of the thing.
Is this utterly ridiculous or what?
I really don't want to get rid of this phone because I don't think I can transfer a burner phone number and all my clients know this number. Also I don't want to lose all those minutes I paid for. Also, see above about not being able to find a phone contract for less than $50 a month.
Although if anyone knows how I can solve those issues and get away from Net10 to a company with real customer service that doesn't overcharge, I'd be grateful (and you can quit laughing now).
ETA: I guess I shouldn't have taken it for granted that my "you can quit laughing now" would signal that this was mostly a rhetorical question. If there's one thing I don't want to do right now, it's go through the hassle of switching cell phone companies, or lose all those minutes I paid for, or buy a new phone. I just want things to work the way they're supposed to.
But thanks for the suggestions.
My first reaction to the issue was to complain to my state consumer advocate [g]. Not that their response time will be timely enough to do any good even if they can do anything which they probably won't. But it made me feel better.
This time when it happened, apparently the rules have changed because they now say I have to call from another line to get my minutes (and my days -- I can't get one without the other or I would, because I've got almost 2500 minutes on my phone right now, but if I don't get the monthly minutes I don't get the days). This pretty much enrages me. Yes. I have a land line. But what if this was my only phone, like cell phones are for a lot of people? Would I have to go try to find a pay phone or something, or borrow someone else's phone? At this stage of the game it's the principle of the thing.
Is this utterly ridiculous or what?
I really don't want to get rid of this phone because I don't think I can transfer a burner phone number and all my clients know this number. Also I don't want to lose all those minutes I paid for. Also, see above about not being able to find a phone contract for less than $50 a month.
Although if anyone knows how I can solve those issues and get away from Net10 to a company with real customer service that doesn't overcharge, I'd be grateful (and you can quit laughing now).
ETA: I guess I shouldn't have taken it for granted that my "you can quit laughing now" would signal that this was mostly a rhetorical question. If there's one thing I don't want to do right now, it's go through the hassle of switching cell phone companies, or lose all those minutes I paid for, or buy a new phone. I just want things to work the way they're supposed to.
But thanks for the suggestions.
My first reaction to the issue was to complain to my state consumer advocate [g]. Not that their response time will be timely enough to do any good even if they can do anything which they probably won't. But it made me feel better.
no subject
Date: 2012-07-16 01:39 am (UTC)I suppose what I need to do is look at the $15 a month as paying for the days, not the minutes.
But I [insert adverb -- except there isn't one strong enough to convey my feelings]do not want the hassle, etc., of new phone/company/etc. right now. I had a hard enough time dealing with getting the cell phone the first time around, and that was only two years ago.